Delivery & Returns

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Delivery & Returns

Unboxed Kicks is committed to delivering an exceptional customer experience. We encourage you to contact us with any questions or concerns prior to placing your order.
Delivery
For US domestic orders, processing and verification times range from same day to up to 3 business days before an order ships. Additional time may be required during promotional periods and holidays. You will receive an email with tracking information once your order has shipped.  Signature will be required upon delivery for all domestic orders with a product value equal to or greater than $500.
Please be advised that we cannot make any changes to the shipping address once an order has been placed.  Additionally, we do not ship to PO Boxes.

Cancellations
We do not accept order cancellation requests as our fulfillment process begins once an order is placed.  All confirmed orders will be subject to our standard return policy.
In the event an item becomes unavailable, we will fully refund your purchase back to your original form of payment.  This may include specific items within an order.  You will be notified via email of any orders or items we cannot fulfill and have refunded.

Returns
Refunds will be in the form of a merchandise credit.
Our return policy is as follows:
–  Return requests must be submitted within 3 days after the item has been delivered.
–  Item(s) must be shipped to Unboxed Kicks within 3 days after approval.
–  Customers are responsible for return shipping. For your protection, we suggest using a carrier that provides tracking information.
–  Item(s) must be unworn and in the original condition received.  The box must also be in the same condition as received.  Shoe boxes should not be used as the packing box.
–  Final sale orders are not eligible for return, which include items purchased during a promotional period.
– Once your return is approved & received, you will be issued a merchandise credit. Merchandise credits are non-transferable and can only be used at unboxedkicks.com.

Please allow 10-14 business days from receiving your return to evaluate and process the return.
If you believe you have received a damaged or defective item, or there has been a fulfillment error, please email us at unboxedkicks2020@gmail.com with your order details and we will address it promptly.
Exchanges
If you purchased an incorrect size, you may submit a return request for a merchandise credit.  You may then use that credit to purchase the correct size, subject to availability. Please keep in mind that the returns process can take up to 14 business days before a merchandise credit is issued.

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